Privacy Policy

1. Who We Are

We are Aventris Property Group Ltd, trading as The English House Buyer.

• Company number: 16628427
• Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
• Email: hello@theenglishhousebuyer.co.uk
• Phone: 0800 118 2089
• ICO registration number: ZB956181

We are the data controller for the personal information we collect through this website and through direct enquiries, unless we tell you otherwise.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Name, email address, and phone number
• Postal address and property address
• Postcode, property type, and property condition
• Estimated property value and sale timescale
• Mortgage, charge, or lender information if voluntarily provided
• Reason for selling if voluntarily provided
• Communication records, including emails and messages
• Call recordings where applicable
• Website usage data, IP address, and device or browser information
• Cookie and tracking data
• Marketing preferences
• Information from third-party property data sources where relevant

We ask that you do not provide sensitive information unless it is necessary for your enquiry.

3. How We Collect Information

We collect information when you:

• Complete a form on our website
• Contact us by phone, email, SMS, WhatsApp, or post
• Use live chat if available

We may also collect information automatically through:

• Cookies and analytics tools
• Advertising platforms
• Public property records and property data providers
• Professional advisers or introducers where applicable

4. Why We Use Your Information

We use your information to:

• Respond to property enquiries
• Assess whether we may be able to make a no-obligation cash offer indication
• Arrange calls, viewings, valuations, or follow-up discussions
• Carry out property research and due diligence
• Prepare formal written offers where suitable
• Manage ongoing communications
• Improve our website and marketing
• Measure advertising performance
• Prevent fraud and misuse
• Meet legal, regulatory, accounting, and tax obligations
• Handle complaints
• Send marketing only where legally permitted

5. Lawful Bases

We rely on the following lawful bases for processing your information:

6. Marketing Communications

We may contact you about your enquiry using the contact details you provide. We may also send relevant follow-up information about our services where legally permitted. You can opt out of marketing communications at any time by using the unsubscribe link in emails, replying STOP where available by SMS, or contacting us directly.

We will not sell your personal information to third-party marketers.

7. Sharing Your Information

We only share information where necessary and appropriate. This may include:

• CRM providers
• Email, SMS, and phone providers
• Website hosting providers
• Analytics and advertising platforms
• Property data and valuation providers
• Identity, anti-money-laundering, or verification providers where applicable
• Solicitors, surveyors, valuers, lenders, or professional advisers where needed for a potential transaction
• Regulators, ombudsman schemes, courts, authorities, or law enforcement where required
• Business purchasers or restructuring parties if the business is sold or reorganised

8. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we take steps designed to ensure appropriate safeguards are in place, such as UK-approved transfer mechanisms or equivalent protections.

9. How Long We Keep Information

We keep personal information only for as long as necessary for the purposes set out in this policy. As a general guide:

• Enquiry records: up to 6 years after the last meaningful contact, unless a shorter or longer period is appropriate
• Transaction records: up to 6 years or longer where legally required
• Marketing preferences: until changed or withdrawn
• Cookie data: as set out in our Cookie Policy
• Complaint records: up to 6 years after resolution where appropriate

Retention periods may vary depending on legal, accounting, tax, dispute, or regulatory requirements.

10. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Rectification of inaccurate or incomplete information
• Erasure of your information in certain circumstances
• Restriction of processing in certain circumstances
• Object to processing based on legitimate interests or for direct marketing
• Data portability where processing is automated and based on consent or contract
• Withdraw consent at any time where processing is based on consent
• Complain to the Information Commissioner's Office

To exercise your rights, contact us at hello@theenglishhousebuyer.co.uk. We may need to verify your identity before responding.

11. Complaints to the ICO

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

12. Keeping Your Information Secure

We use appropriate technical and organisational measures to help protect personal information from unauthorised access, loss, or misuse.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and we encourage you to read their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page. We recommend checking it periodically.